Returns & Exchanges

Due to the perishable nature of our artisanal food and beverage products, we cannot accept returns once items have left our facility. However, if your order arrives damaged or incorrect, we are committed to making it right through a refund or replacement.

1

Document the Issue

Take clear photos of the damaged product or incorrect item along with the original packaging within 24 hours of delivery.

2

Contact Our Team

Email our support desk at [email protected] with your order number and the photos you collected in the previous step.

3

Verification Review

Our quality assurance team will review your claim within 2 business days to verify the discrepancy or damage.

4

Resolution Process

Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing